FAQs

 

What types of products does Ashrafi Store offer?

Ashrafi Store specializes in a diverse range of products that celebrate Afghan culture and heritage. Our offerings include items such as the Afghanistan Flag, stylish jewelry featuring the country's map and flag, and various accessories and apparel that allow customers to express their national pride.

How can I ensure the quality of the products I purchase?

We prioritize quality in all our products. Each item is carefully designed and crafted to reflect meaningful designs that resonate with Afghan culture. We recommend reviewing product descriptions and customer reviews to gain insights into the quality and craftsmanship of our offerings.

What is the return policy for items purchased from Ashrafi Store?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details on the return process, please refer to our return policy.

Are there any exceptions to the return policy?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different one?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

How can I contact Ashrafi Store for further inquiries?

You can reach us via email at khushal.ashrafi85@gmail.com or by phone at 12262352031. We are here to assist you with any questions or concerns you may have regarding our products or policies.